National Payment Card Association dba ZipLine
About National Payment Card Association dba ZipLine (NPCA)
ZipLine (NPCA) is a payment settlement network for participating merchants using the Federal Reserve Automated Clearing House (ACH) system (the “Services”). Merchants choose ZipLine (NPCA) as a payment processor because its Services provide substantially lower processing costs compared with charges from credit and debit card companies enabling a merchant to provide brand loyalty by providing its customers with rewards for using this payment method. The rewards may be redeemed for discounts or items for sale. The reward is funded by the retailer/gas station operator through its reduction in processing costs.
Information we collect
In order to properly provide the Services, it is necessary to provide ZipLine (NPCA) with certain information about yourself and your checking account. The requested information includes, but may not be limited to your name, address, email address, driver’s license number, government-issued ID number, loyalty card number, and checking account information.
Updating account information
ZipLine (NPCA) will not modify your information without your permission, except in the case of correcting an obvious error (such as your zip code). You are responsible for keeping your financial account information with the enrolled bank account up to date. You may update or correct your information at www.npcmember.com or the member link provided on your merchant’s website at any time.
Information we may disclose
ZipLine (NPCA) may disclose to the merchant(s) with which you transact business any information regarding your use of ZipLine’s (NPCA) Services at the particular merchant(s)’ location(s), and to other entities as permitted or required by law, including companies that perform marketing services for us or said merchants or with whom we have joint marketing agreements. These agreements allow us and our participating merchants to extend the value of your membership or provide you with special savings. Information will normally be limited to name, address and/or email address and purchase history.
At ZipLine (NPCA), maintaining your trust and confidence is our top priority. Other than sharing information with participating merchants for the purposes of your use of the Services at the merchant(s)’ location(s), or as required or permitted by law, we do not share non-public personal information about our members or former members with non-affiliated third parties. We carefully manage and safeguard information among our companies and affiliates.
We restrict access to your non-public information to participating merchants and those employees or affiliates who need such information in order to provide products, customer or collection services. In compliance with federal regulations, we maintain physical, electronic, and procedural safeguards designed to guard and prevent misuse of your non-public personal information.
Use of driver license information
By applying for membership to ZipLine (NPCA) and enrolling your driver’s license information, you have voluntarily provided certain personal information in order to participate in this program. No information will be taken from your driver’s license’s magnetic stripe at participating merchants to create a database. Your driver’s license will be used only to verify your identity as a participant in the program.
Notification of Changes
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information electronically in the records of your account. We will also electronically retain customer service correspondence and other correspondence from ZipLine (NPCA) to you. We retain these records in order to measure and improve our customer service and to investigate potential fraud and violations. We may, over time, delete these records in accordance with our Data Retention policy or as permitted by law.
Email: Customer Service <firstname.lastname@example.org>
You may also write to us at:
Attn: Customer Service
300 Lock Road, Suite 202
Deerfield Beach, FL 33442
This policy was last updated on 11/18/2019.